What do you need when picking up a vehicle?

When taking over a vehicle, you must have a valid ID card, valid driver's license and security deposit, credit card or cash. There should be enough funds on the credit card to be able to authorize the required amount of deposits. The deposit amount (authorization or cash) depends on the rental price, the rented type and the car category and the selected coverage packages.A credit card may be charged for any additional charges that may occur during the lease term.

Terms of payment

For the billing process we accept cash and all credit and debit cards such as: MasterCard, Maestro, Visa Card, Visa Preimum Card or similar.

We do not accept prepaid cards or electronic cards (Visa Electron, Maestro) for the security deposit process.

The service user must be the owner of the credit card.

Driving licence

The user, as well as the additional driver, must have a valid driver's license for at least 24 months.

Driving licenses that are not printed in Latin (Arabic, Japanese, Cyrillic, etc. should be accompanied by an international driver's license).

Please take a valid ID or passport and a driver's license when taking the vehicle.

Duration of lease and grace period

Vehicles are rented on a daily basis (24 hours).

179 minutes late payment is allowed without charge. After 180 minutes of delay, it is charged for the entire day of use.

In the event that the User returns the vehicle to the Lessor before the expiry of the agreed request, there is no possibility for an immediate refund. The Lessor will issue the User a Voucher with which the User will be able to use the nominal amount of the balance from the previous Agreement for the future vehicle rental Agreement.

Cancellation of rent

If the User cancels the reservation within 48 hours before the start of the rental, he bears the risk of losing any funds paid for the reservation of the vehicle.

The reservation can be canceled via e-mail info@zagstel.hr..

Not taking the vehicle

In the event that the User has not taken over the vehicle or has not taken it over at the agreed time, he bears the risk of losing any funds paid for the reservation of the vehicle.

General Coverage Conditions

In the event that the User has not taken over the vehicle or has not taken it over at the agreed time, he bears the risk of losing any funds paid for the reservation of the vehicle.

Insurance package

Basic - CDW / TP (Redemption coverage for damage to vehicle body damage with reduced amount : amount depends of vehicle class), Unlimited mileage, Free cancellation *, VAT

Protect - BASIC + Passenger Insurance, Roadside Assistance, CDW + (Indemnity coverage for damage to vehicle body damage, reduced amount : amount depends of vehicle class)

Total protect - BASIC + PROTECT + SCDW - coverage for full liability coverage for damage to vehicle bodywork, WUG (full liability coverage for damage to vehicle chassis, windows and wheels.)

CDW (collision damage waiver)

Cover for the repurchase of liability for loss of damage caused to the car body of the vehicle at a reduced amount.

The user is responsible for the following amounts:

EUR 1.400,00 (City) / per harmful event

EUR 2.000,00 (Caravan, Compact, Limousine, MPV, Suv) / per harmful event

EUR 3.000,00 (Van) / per harmful event

EUR 5.000,00 (Luxury) / per harmful event

Any damage to the vehicle will be charged according to the damage repair catalogue available at the base.

Theft Protection (TP)

Theft protection limits the driver's liability for costs incurred by theft or damage caused by theft or attempted theft, thereby contributing to the terms of the lease agreement. This cover does not apply to personal belongings.

EUR 1.400,00 (City)

EUR 2.000,00 (Caravan, Compact, Limousine, MPV, Suv)

EUR 3.000,00 (Van)

EUR 5.000,00 (Luxury)

Risk and customer liability can be reduced by accepting appropriate additions as follows:

CDW +(Collision damage waiver plus)

is the cover for the redemption of liability for loss of damage caused by the vehicle bodywork at a reduced amount:

EUR 400,00 (City) / per harmful event

EUR 700,00 (Caravan, Compact, Limousine, MPV, Suv) / per harmful event

EUR 1.200,00 (Van) / per harmful event

EUR 2.000,00 (Luxury) / per harmful event

SCDW (Super collision damage waiver)

is the cover for the entire redemption of liability for damage to car body damage. WUG (Wheels, landing gear and glass protection) is the entire cover for the purchase of liability for damage caused by damage to the undercarriage, glasses and wheeled vehicles.

WUG (Wheels, undercariage and glass protection)

is the entire cover for the purchase of liability for damage caused by damage to the undercarriage, glasses and wheeled vehicles.

Mileage limit - regardless of the possibly selected insurance package that includes unlimited mileage, the lease agreement allows the User to pre-define the agreed mileage, or determine the number of kilometers included in the lease agreement. If the user exceeds the mileage specified in the lease agreement, it is charged:

0.50 EUR / km (City)

0.70 EUR / km (Caravan, Compact, Limousine, MPV, Suv)

1.00 EUR / km (Van)

2.00 EUR / km (Luxury)

Extras

Passenger insurance - additional coverage of passengers and drivers which in case of injuries and death covers the costs of treatment and emergency interventions.

Border crossing - The fee for crossing the border depends on the terms of the lease, the duration of the lease and special conditions. The user is obliged to indicate the plan for crossing the border when booking or picking up the vehicle.

In the event that the user does not pay additional compensation and the vehicle is damaged outside the borders of the Republic of Croatia, all additional coverage chosen by the user will not be valid and may be charged for the total amount of damage incurred.

Crossing the border is charged at EUR 7.00 per day.

Additional driver – an additional person who is authorized to drive the car is charged EUR 4.00 per day.

Child seat - A child seat is a legal obligation for a child up to 12 years of age or 135 cm in height.

The user can rent a child seat of different sizes and it is necessary to choose the one that best suits the age of the child:

Child seat (0-18 kg) in the amount of EUR 4.00 / day (EUR 80.00 max per rental)

Child seat (15-36 kg) in the amount of EUR 4.00 / day (EUR 80.00 max per rental)

In the event of a traffic accident, theft, malfunctioning of the vehicle or other user is obligatory:

1. keep the vehicle up to its takeover by the Lessee;
2. record names and addresses of participants and witnesses;
3. call the police and ensure their record, except in case of malfunctioning;
4. without delay, make an event statement at the nearest office of the Lessee.
5. If the user does not provide a police record, the acceptance of TP / CDW, CDW + or SCDW does not diminish the liability of the user for damage as it has failed to comply with the above procedures.

Expenses not covered by ZAGSTEL cannot be covered by additional cover

Losing or stealing luggage and / or personal belongings in the vehicle.

Financial punishments for traffic offenses, improper stop and parking, as well as the costs of parking tickets.

1. Costs incurred due to incorrect fuel.
2. Costs for lost, stolen or damaged vehicle keys.
3. Costs for lost, stolen or damaged vehicle documents
4. Damage costs incurred due to negligence - empty battery.
5. Costs of damage to the interior of the vehicle.
6. Cost of equipment loss (spare wheel, tire repair kit and associated tool, luggage rack / luggage compartment) and vehicle documentation and user instructions).
7. Damage costs on additional equipment.
8. Costs incurred due to vehicle misuse.
9. Costs incurred due to failure to observe the conditions for maintenance of the vehicles listed in the attached service booklet.
10. Costs of damage to the vehicle caused by alcohol or opiate.
11. Costs of pulling out vehicles from inaccessible areas (eg pulling out vehicles from the mud in case of unused first-class traffic).
12. Costs incurred by driving on unpaved roads.
13. Costs incurred when driving races or participating vehicles in sporting events.
14. Costs incurred due to overloading people or cargo.
15. Costs for damage caused by a person who is not listed as a principal or an extra driver in the lease agreement.
16. Costs incurred in cases where a driver or an additional driver listed in a lease agreement does not have a valid driver's license or has a driving license for a motor vehicle.
17. Other: Damage to the wiper, and lock on the vehicle. Theft or loss of external parts of the vehicle without the delivery of a police record. Costs of damage caused using roof rails or luggage on the rails. Damage caused by loading or unloading of cargo or luggage and by placing cargo or luggage on the roof, engine cover or the like. Costs caused by ignoring audible and visual vehicle notifications.

Pick up and drop off at preferred location

During office hours

Pick up and drop off at preferred location is available upon request and is possible with an additional fee.

Pick up and drop off within the city (or within 10 km from the central office) for a fee of EUR 20.00.

Pick up and drop off Zagreb Airport with a fee of EUR 30.00

Pick up and drop off at preferred location must be agreed at the time of booking.

Pick up and drop off at preferred location outside office hours

An additional fee of EUR 30.00 is charged for bookings outside the branch's opening hours.

The user is responsible for paying all traffic and parking penalties incurred during the lease.

The lost key

In case of loss of the key, a minimum fee of EUR 200.00 is charged or an invoice from an authorized service for a new key.

Loss of documents and registration plates

In case of loss of vehicle documents, a fee of EUR 350.00 is charged.

The user is required to report a loss to the police and submit a police record of the loss of the official document.

Cleanliness of vehicles

In the event that the vehicle requires special cleaning procedures (e.g. removal of odors, animal hair, liquid spills) upon return, a minimum fee of EUR 150.00 will be charged.

Smoking in the vehicle is not allowed

In case of smoking in the vehicle, a fee of EUR 150.00 will be charged.

All prices include VAT.